How can we help?
Pick a topic to get to the right person faster
General questionAccount questions and anything that doesn't fit a box.Billing & paymentsInvoices, charges, refunds, and payment methods.Domain managementDNS records, nameservers, renewals, and settings.TransfersMove a domain in or out, auth codes, and lock periods.Technical / DNSPropagation, email and SSL setup, and connection issues.Report abuseReport phishing, malware, or policy violations.
Under 1 business day
Our typical time to a first human reply, with abuse and security reports moved to the front.
Real people
Tickets are answered by our team, not canned bots — you can reply in the same thread any time.
Answers around the clock
The Help Center covers the common questions whenever you need it.
Before you write
- Do I need an account to contact support?
- No. Guests can open a ticket with just a name and email, and you'll get a private link to follow the conversation. Signed-in users skip those fields and track replies in the dashboard.
- How quickly will I hear back?
- We aim to send a first reply within one business day. Abuse and security reports are triaged ahead of the queue.
- How do I report abuse or a security issue?
- Choose the Report abuse topic above, or visit our Report abuse and Security pages. These reports are prioritized.
- Where can I see my previous tickets?
- Signed-in users find every thread under Dashboard then Support. Guests can return any time using the secure link from their confirmation email.